Return and Exchanges

    At Isaac Susan, we are committed to providing you with high-quality shirts and outerwear that meet your expectations. However, we understand that sometimes an item may not be the right fit or may not meet your needs. To ensure a smooth and hassle-free shopping experience, we have outlined our Return and Exchange Policy below. Please read it carefully before making a return or exchange request.

    1. Eligibility for Returns and Exchanges

    We want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may return or exchange the item(s) under the following conditions:

    • The item must be returned within 30 days of the delivery date.
    • The item must be in its original condition — unworn, unwashed, and undamaged.
    • All original tags, labels, and packaging must be intact and included with the return.
    • Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
    • Gift cards and personalized items are not eligible for return or exchange.

    2. How to Initiate a Return or Exchange

    To initiate a return or exchange, please follow these steps:

    1. Contact Us
      • Email our customer service team at [email protected] with your order number and reason for return or exchange.
    2. Approval and Instructions
      • Once your request is approved, you will receive detailed instructions on how to return the item(s).
      • You will be provided with a return shipping label if applicable.
    3. Pack and Ship
      • Carefully pack the item(s) in their original packaging.
      • Attach the provided return shipping label to the package.
      • Drop off the package at the nearest courier location.

    3. Return Shipping Costs

    • If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping costs.
    • If the return is due to a change of mind, wrong size, or any other personal reason, the customer is responsible for the return shipping costs.

    4. Processing Time

    • Once we receive your returned item(s), please allow 5–7 business days for processing.
    • You will receive a confirmation email once your return or exchange has been processed.

    5. Refund Policy

    • Refunds will be issued to the original payment method used during purchase.
    • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank’s processing time.
    • Shipping charges (if applicable) are non-refundable unless the return is due to a defective or incorrect item.

    6. Exchange Policy

    • If you wish to exchange an item for a different size or color, please specify your request when initiating the exchange.
    • Exchanges are subject to product availability.
    • If the requested item is unavailable, a refund or store credit will be issued instead.

    7. Damaged or Defective Items

    We take great care in ensuring that your order is delivered in perfect condition. However, if you receive an item that is damaged or defective:

    • Contact us immediately at [email protected] with your order number and a clear photo of the damaged or defective item.
    • We will arrange for a replacement or issue a full refund at no additional cost to you.

    8. Non-Returnable Items

    Please note that the following items are non-returnable and non-exchangeable:

    • Items marked as Final Sale
    • Gift cards and promotional items
    • Personalized or customized items

    9. International Returns and Exchanges

    We accept international returns and exchanges; however, customers are responsible for covering the return shipping fees for international orders unless the return is due to a product defect or error on our part. Customs duties and taxes are non-refundable.

    10. Additional Information

    • We reserve the right to refuse a return or exchange if the item does not meet the above criteria.
    • If a return is received after the 30-day return window, we may not be able to process a refund or exchange.
    • If you have any questions or need further assistance, please contact our customer service team at [email protected].

    Contact Us
    If you need help with your return or exchange, feel free to reach out to us:

    We value your satisfaction and appreciate your trust in Isaac Susan. Thank you for choosing us for your fashion needs!